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Table of Contents

  1. How do I place an order?
  2. Where can I find my orders?
  3. Do you keep my credit card information?
  4. How is shipping charges figured?
  5. What is a Fat Half Yard ?
  6. How do you ship my order ?
  7. How long does it take to receive my order?
  8. What is a Fat Eighth and what good are they?
  9. What do you do with my personal information?
  10. Can I visit your store?
  11. Where did you get such a name?

How do I place an order?

Placing an order with CatHouse Quilts & Fabrics requires you to do one of several things.  The first method is to register with us via the My Account, once you have registered find the item you wish to order then enter the number you would like to receive and click on the Add to Cart button to the left of the item.  You can also call, email, or fax us with the item number and description of what you would like to purchase.  We will be happy to place the order for you.  Remember you will need to include your method of payment (i.e. credit card, check or money order)  in your email or on your fax.  

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Where can I find my orders?

Once an order has been placed with us you may access it at any time through our website by clicking on "My Account" and signing in. Then click on the "My Account" button again and you will see a link to "View My Orders".  By clicking this link you can see all your CatHouse Quilts & Fabrics orders. 

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Do you keep my credit card information?

No.  As part of our security and part of our protection of your personal information we do not keep your credit card number or expiration date.  You will need to enter your credit card number and expiration date each time you wish to place an order with us. 

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How is shipping charges figured?

Shipping is based on the amount sold. If your items come to over $50.00 then we highly recommend insurance. This is an option only.

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What is a Fat Half Yard?

A Fat Half Yard also known as a Long Yard is a fabric piece cut 36" long and 22" wide instead of a standard half yard (18" long and 44" wide).   You still receive the same square inches of fabric it is just cut on the length instead of the width. 

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How do you ship my order?

We generally ship via the United States Postal Service Priority Mail to addresses within the Continental US.  Hawaii and Alaska are also shipped Priority Mail but does take longer than the 2-3 business days.  Canada and US Territories are shipped Air Mail.  Items that weigh less than 13 ounces are shipped US Mail first class to addresses within the United States.  

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How long does it take to receive my order?

CatHouse Quilts & Fabrics makes every effort to process and fulfill your order request within the next business day after payment has been received.
We will generally ship the next business day. Orders within the continental US will take 2 - 3 business days. Orders to Canada, Hawaii, Alaska, US
Virgin Islands, and Puerto Rico will take 7 - 10 business days. The only exception to this are orders weighing less than 13 ounces. They will be
shipped via US Mail First Class within the US and may take up to 7 business days. This is too keep the shipping costs to a minimum.

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What is a Fat Eighth and what good are they?

A Fat Eighth is a piece of fabric that is cut 11"x18".  Compared to an 1/8 of a yard which is 4.5" x 44".  We love Fat Eights for paper piecing projects or scrap quilts that use small scraps and especially for appliqué.  Have you ever done an appliqué and need just a little red or just a little piece of green?  Fat Eighths fit the bill when it comes to appliqué and paper piecing. 

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What do you do with my personal information?

CatHouse Quilts & Fabrics only keeps your basic information for our own use.  We collect this information to better assist you in making your purchases and in letting you know about something new and exciting that is going on with us.  We do not under any circumstances sell, give, share or show your information to any person, or entity outside of CatHouse Quilts & Fabrics.  We do not keep your credit card information and expiration date.  In fact with our secure system we only see the last four digits of your credit card.  So your information is safe with us.

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Can I visit your store?

Currently CatHouse Quilts & Fabrics is an online store only.  If you are in our area and would like to stop by for tea we would love to see you.  Just call ahead so we know you are coming for a visit.  We do not sell from our physical location and warehouses. 

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Where did you get such a name?

The name for CatHouse Quilts & Fabrics actually came from Laura's mother, Sarah.  She loves cats (as in kitty cats) and quilts.  So when we were looking for a name Mom suggested this one and it stuck.  Just don't mix us up with the other cathouse. :) 

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CatHouse Quilts & Fabrics
Copyright © 2002 [ www.cathousequilts.com]. All rights reserved.
Revised: January 31, 2002 .
 
 

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